Refunds & returns

Nothing in this voluntary policy excludes rights under applicable provincial or territorial consumer law, including rights relating to defective or misdescribed goods. Contact us about damaged, incorrect or missing goods so we can resolve the issue.

Last updated 14 September 2026.

Refunds & Returns Policy

Thank you for shopping on our website - if you are not 100% satisfied with your purchase, we're here to help.

Customer Support

Customer Support is available 24/7 at theteam@customersupport.care We do our very best to respond to support emails within 24 hours.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of ordering Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below)

Returns Policy

Our products can be returned within 15 days of the original purchase of the product.

For eligible change-of-mind returns, the purchaser pays return postage. Contact us first for the correct warehouse address. These return reasons include:

• Better price found
• Changed mind
• Doesn't fit
• No longer needed
• Ordered wrong item

Your refund will be processed 24-48 hours after receipt of the returned item

Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)

You can return your product anytime within 15 days for an exchange or refund subject to the following conditions.

To be eligible for a return, please ensure:

• The product was purchased within the last 15 days.
• The product is in its original packaging.
• You have the receipt, order confirmation or proof of purchase from this website
• We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet these criteria will not be considered for return.

START THE RETURN PROCESS

Damaged Items

If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team.

Incorrect Item Sent 

If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team.

Order Not Received 

If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at: caseresolution@customersupport.care